Current Career Openings


Agri-Valley Communications, Inc. offers a wide range of career opportunities within the corporation and its affiliated companies. As a telecommunications-based organization, our workforce includes specialists in telephony; network infrastructure, installation and management; various IT disciplines; computer repair, service and sales; customer care and service support; administration, accounting and clerical positions; as well grounds and building maintenance. As an Equal Opportunity Employer, Agri-Valley Communications, Inc. encourages individuals to grow through on-the-job training as well as other job-specific educational opportunities.

Current Openings:

Billing Specialist - Pigeon, Michigan


 
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BILLING SPECIALIST

Location:

Pigeon, Michigan

Department:

Thumb Cellular

Reports To:

Thumb Cellular Manager

Classification:

Full-Time Non Exempt

Job Description:

Summary/Objective:

The Billing Specialist is responsible for providing service and support to customers and staff through personal interaction, telephone conversations, online chat and email messages. The Billing Specialist must maintain current knowledge of Thumb Cellular’s products, services, policies and procedures in order to assist customers in a timely and accurate manner.

Essential Functions:

  1. Process service orders, airtime daily and trend usage, review and reprocess unbillable records and review, adjust and reprint held bills using the billing system.
  2. Assist with customer port requests.
  3. Troubleshoot issues with service orders, devices and software as well as provide daily customer service to internal and external customers.
  4. Review/research revenue assurance reports as required.
  5. Obtain detailed credit reports on prospective customers to determine risk factors and review Red Flag inquiries.
  6. Maintain knowledge of manual switch interface and other provisioning tools.
  7. Perform monthly reconciliation of Agri-Valley Communications, Inc. corporate cellular accounts.
  8. Maintain auto pay accounts and archive documents for both ACH and credit cards.
  9. Provide assistance to other departments, including but not limited to finance/accounting and inventory.
  10. Create and maintain procedure manual for duties.
  11. At all times, follow all CPNI and Red Flag regulations.
  12. Perform job duties within Company health and safety requirements.

Qualifications:

  1. High School diploma or GED required.
  2. Possess good working knowledge of Microsoft Office applications.
  3. Previous customer service and/or accounting experience desired.
  4. Strong problem solving and analytical skills.
  5. Possess strong written and oral communication skills.
  6. Ability to multi-task, prioritize and manage time effectively with strong attention to detail.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Travel Requirements:

 Minimal travel may be required.

Work Environment:

This job operates in a professional office environment.

Position Type/Expected Hours of Work:

Hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. with some Saturday hours.

To Apply:

Applicants may submit their cover letter and resume via email to humanresources@avci.net or by U.S. Mail to:

Agri-Valley Communications, Inc.
Attn: Human Resources
P.O. Box 650
Pigeon, MI 48755

Applications must be received by 5:00 p.m. on Friday, May 11, 2018.


Agri-Valley Communications and its affiliate companies, Pigeon Telephone, Thumb Cellular, Agri-Valley Services and AVS TechTeam do not have additional open positions at this time.

However, persons interested in joining our team may send a letter of interest along with a resume to:
Agri-Valley Communications, Inc.
Attn: Human Resources
P.O. Box 650
Pigeon, MI 48755