Current Career Openings


Agri-Valley Communications, Inc. offers a wide range of career opportunities within the corporation and its affiliated companies. As a telecommunications-based organization, our workforce includes specialists in telephony; network infrastructure, installation and management; various IT disciplines; computer repair, service and sales; customer care and service support; administration, accounting and clerical positions; as well grounds and building maintenance. As an Equal Opportunity Employer, Agri-Valley Communications, Inc. encourages individuals to grow through on-the-job training as well as other job-specific educational opportunities.

Current Openings:

System Performance/RF Technician


 
Agri-Valley Communications logo
 

System Performance/RF Technician

Department:

Operations

Reports to:

Network Operations Manager

Classification:

Non Exempt

Job Description

Summary/Objective:

The System Performance/RF Technician is responsible for drive testing to document network coverage, determine sources of interference and to identify areas of degraded service for Agri-Valley Communications, Inc.’s wireless networks.  This position works closely with members of the Operations team along with Sales, Customer Service and customers, to ensure network quality and determine the cause of customer trouble.

Essential Functions:

  1. Perform drive testing, antenna sweeps and PIM testing of Agri-Valley Communications, Inc.’s networks including but not limited to CDMA, 3G, and 4G LTE checking for poor performance, interference and equipment issues.

  2. Optimize performance of cellular and data network by analyzing wireless network KPI’s, drive and PIM test data as well as on-site measurements.

  3. Perform calibration, verification and live drive testing of E-911 service.

  4. Investigate and resolve customer complaints and trouble tickets regarding service by examining performance metrics and data.

  5. Assist with customer premise survey for BDA (Bi-Directional Amplifier) requests and oversee methods and quality of installation.

  6. Assist in troubleshooting and performing repairs on wireless infrastructures and associated peripheral equipment.

  7. Ability to connect hitch to trailer, transport and start portable generators when needed for power outages at cell site locations throughout service area.

  8. Use company vehicle and plow to remove snow from cell site locations and other company property.

  9. Assist with inventory control.

  10. Perform job duties within Company health and safety requirements.

Qualifications:

  1. High school diploma or GED required.

  2. Minimum of two years previous telecommunications experience desired.

  3. Ability to handle multiple tasks with high levels of accuracy with minimal supervision.

  4. Excellent communications skills.

  5. Advanced customer service skills for frequent contact with customers.

  6. Geographical knowledge of service area or map reading skills.

  7. Possesses strong people skills.

  8. Must be proficient in Microsoft Word, Excel and Outlook.

  9. Meet MDOT requirements for medium duty commercial vehicles.

  10. Successfully complete pre-employment background screening.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Benefits:

Comprehensive benefits package after 90 days.  This includes but is not limited to medical, vision, dental, retirement plans (after 1 year), paid time off and employee discounts on company services.

Travel Requirements:

This position requires a valid driver’s license for frequent travel necessary to perform job duties.

Work Environment:

This job operates both indoors and outdoors.  Dress should be appropriate for frequent customer service interaction but also weather appropriate.

Position Type/Expected Hours of Work:

This is a full-time regular position.  Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. with on-call responsibilities.

To Apply:

 Submit a cover letter and resume no later than close of business Friday, October 18, 2019 to humanresources@avci.net.

Disclaimer:  This job description reflects the essential functions of this particular position; it is not a contract of employment.  All aspects of the employment relationship are at-will, including the Company’s right and discretion to assign and/or reassign duties and responsibilities in this position at any time.  Agri-Valley Communications, Inc., along with its affiliated companies, is an at-will employer. Pursuant and subject to applicable disability laws, it is possible that essential functions may be modified to reasonably accommodate disabled individuals protected by those disability laws. However, no accommodations will be made which may pose a serious health or safety risk to the employee or others or which impose undue hardship on the Company.


Agri-Valley Communications and its affiliate companies, Pigeon Telephone, Thumb Cellular, Agri-Valley Services and AVS TechTeam do not have additional open positions at this time.

However, persons interested in joining our team may send a letter of interest along with a resume to:
Agri-Valley Communications, Inc.
Attn: Human Resources
P.O. Box 650
Pigeon, MI 48755