WHERE'S MY EMAIL? - Read This And Find Out!
 

Spam and email messages containing viruses have become a very serious problem within the internet community. As more and more spammers come onto the scene it has becomes very important for Internet Service Providers to be aggressive when dealing with Spam. Unfortunately sometimes even legitimate mail can be quarantined or not delivered to the recipient because it has traits consistent with email from known mass emailers, aka ''spammers.''

AVCI.net's Spam Slade & Dr Watchem enables users to control how spam is handled. Users can now specify email addresses/domains from which they want to receive email and adjust the spam filter settings.

In addition to our aggressive stance on spam we also recognize the need for user controls as well. The following is designed to assist our users with understanding what spam is, setting up a whitelist and changing their spam preferences.

GLOSSARY OF HELPFUL TERMS

Email address — the address used to identify your email box. It is the address others use when sending you email. Example: johndoe@avci.net

Domain — the unique name that identifies an Internet site. Example: avci.net

Virus — a computer program that makes copies of itself without any conscious human intervention, quite often via email messages. It can also install itself onto a computer, cause problems or even destroy data.

Note: All email messages found to contain a virus are discarded by Spam Slade & Dr. Watchem.

Spam (ing) — sending the same message to a large number of people who didn't ask for it. Usually a message containing a sales pitch, porno solicitation or some type of scam.

Spam Filter — a program that intercepts emails, evaluates the named recipient, the sender and the contents. It then either discards the email message, quarantines it or allows it to be delivered based on user preferences.

Quarantine — to separate into a special area any email message that is identified as being consistent with spam.

Whitelist — to identify an email sender's address or an entire domain from which you always want to receive messages

Blacklist — to identify an email sender's address or an entire domain from which you never want to receive messages

USING Spam SLADE & DR. WATCHEM

Additions to the Whitelist is the most common change made to Spam Slade preferences. Below are brief instructions or accessing Spam Slade and updating your whitelist. A more complete guide is available in PDF format, click here.

Spam SLADE LOGIN

From www.avci.net click on the Spam Slade Login Or CLICK HERE to go directly to the Spam Slade login page

Enter your email address in the username field (username@avci.net )

If you know your Spam Slade password enter it and click logon

If you Do Not know your Spam Slade password click create new password An email will be emailed to you with this information. When checking your email and be sure to click send/receive for immediately delivery.

When you open the email containing your new Spam Slade password there will also be a direct link your Spam Slade account. You can reset your password later from within Spam Slade Preferences, many users set it the same as their email.

ADDING TO THE WHITELIST

Once you are logged into Spam Slade click on the PREFERENCES tab.

Then Click on the WHITELIST/BLACKLIST tab.

In the empty field of the Whitelist section enter the email address of a sender you wish to always receive mail from, Example: johndoe@avci.net Then click ADD.

Repeat this procedure for each address you want added to your whitelist.

You can also enter a domain Example: avci.net Then click ADD

Repeat this procedure for other domains you want added to your whitelist.

Note: When adding a domain be aware that ALL emails sent from anyone at that domain will be delivered. It is suggested that you avoid adding common/familiar domains.

Once entries have been added to your whitelist you should receive future emails sent to you from these addresses.

Click on Log Off at the top right of the page to exit Spam Slade.

A complete Spam Slade (Barracuda) guide is available to down load by clicking here.

In answer the question... Where's my email? After updating your whitelist and adjusting your spam preferences, it's in your email box.

If you need assistance in completing this task or have other questions, please feel free to contact our office during normal business hours at 1-888-282-4932 or locally at: 989-453-4393.