Wireless Troubleshooting:

Reboot.

Shutdown and Restart your computer and try your email or web browser again. Often times restarting is all that is necessary to resolve a connection problem.

If restarting your computer doesn’t resolve the problem try the following before you call for technical assistance:

When there are multiple computers sharing one internet connection there will be a router in addition to a modem. When there is a modem and router they must both be shutdown and restarted

1) Shutdown your computer

2) Unplug the modem  or Airspan Power Plug

3) Turn the router off,  (if necessary) unplug the power cord.

4) Turn the modem on, wait 30 seconds before proceeding to next step.

5) Plug the router in.

6) Restart your Computer

When all devices are restarted you should then check for connectivity by launching your email or web browser. It may take 2-5 minutes to regain connectivity after rebooting.

Check your connections. For Airspan, make sure the black rectangle power plug with a green light and 2 cables coming out the bottom is plugged into your surge protector and the green light is solid not blinking. Check the cables are clicked into place securely on the plug and into your computer or router.  For Vyyo, make sure that your modem is plugged in and turned on, and that all wires between your Vyyo modem and your computer are securely connected. Also, you can troubleshoot your Vyyo modem lights.

 

Wireless Modem Status Lights

To verify that your CPE (Customer Premise Equipment) is functioning properly, it is important to check the status of the LED lights on the front panel. The LED lights indicate whether the connection is training up and passing traffic in addition to whether or not it is working with your network.

LED	STATE	DESCRIPTION
PWR	Off	Power Off
	On	Power On
	Flashing	Fatal Error
STATUS	Off	Not Active
	On	Active
RF LINK	Off	Downstream Idle or Problem in Data Reception
	On	Active
	Flashing	Data Transfer or Start Up Mode
LAN & USB	Off	Modem Does Not Sense an Attached Device
	On	Modem is Attached to a Device that has an Active LAN or USB Connection

 

LEDS: Basic Troubleshooting

Tip: If the status of the LEDs indicates a problem, try power cycling the equipment. (See power cycling instructions above.)
 

Problem Description	Possible Cause	Possible Repair Solutions
All LEDs are off POWER LED is off	DC plug installed incorrectly, Power supply not connected to active AC power outlet or faulty power supply.	Check connection of power supply connector and check wall outlet with known good lamp. Replace power supply* Replace modem*
LAN&USB LED is off	Improper connection between the modem and the PC or Router	Check 10BaseT cable connection Reboot router, if applicable Reset Modem by disconnecting power Validate network settings IP address, Gateway, DHCP, and DNS Replace NIC Ethernet card and recheck Replace modem*
RF LINK LED Intermittent Blink, STATUS LED on	Normal Operation	Indicated normal communication or data flow
RF LINK LED Intermittent Blink, STATUS LED off	Modem is not locking onto associated tower.	Reset modem by disconnecting power.*
RF LINK LED Continuous Fast Blink, STATUS LED off	Modem does not sense customer antenna connection.	Make sure power inserter is plugged in. Make sure all coax connections are secure.*
ALL LED Lights are ON, but no connection to Internet or E-mail. (customer has router)	Router has lost its connection to our modem.	Reboot router. Reboot computer.
ALL LED Lights are ON, but no connection to Internet or E-mail.	Computer is physically connected to the modem but data is unable to pass.	Run a current version of spy-ware removal software. Run a current version of anti-virus software. Reload winsock connection.*

 

Connected, but pages won’t display?

 

Disable Firewalls

Windows XP

1. Log on as a user that is a member of the Administrators group.
2. Open the Network Connections folder, right click the desired connection, and then click Properties.
3. Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet.
4. Click Yes to the dialog windows that asks you to confirm your decision to disable the firewall.

Norton Internet Security

http://www.symantec.com/sabu/nis/nis_pe/

1. Log on using an account with Adult or Supervisor rights. Open Norton Internet Security.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.

Norton Personal Firewall

http://www.symantec.com/sabu/nis/npf/

1. Open Norton Personal Firewall.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.

You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.

McAfee Internet Security

http://www.mcafee.com/myapps/is5/default.asp

1. Right-click the McAfee icon.
2. Point to Personal Firewall and then click Options.
3. Click the Security tab.
4. Set the Security Level by moving the slider to the desired level.
5. Set Access to Low.
6. Click OK to save changes.

McAfee Firewall

http://www.mcafee.com/myapps/firewall/default.asp?duration=2

1. Click Stop McAfee Firewall to disable the software.
2. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic.

 

AVG

1. Go to AVG control center click view standard mode and there is the AVG firewall button right click it and disable it.