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Remote Backup

Call our office at 888-282-4932 to sign up

Login To Your Backup Account

Backup Home  Backup FAQ  Install Backup Client 

Support Help

 

How do I receive my username?

Is the username case sensitive?

Is the password case sensitive?

Should I choose the “save the password” option at the login screen the AVCI.net Tech Team Remote Backup software presents when it starts?

Can I run multiple AVCI.net Tech Team Remote Backup accounts from one client computer?

How do I know what needs to be backed up?

How do I add folders and files to the list of what is backed up?

How can I find a file when I don’t know where to look for it?

Why can’t I see my Outlook .pst file?

Do I have to select each file for protection individually?

How do I set a schedule?

Once a schedule is set, how can I check it?

How can I re-set a schedule to another time?

What email address should I use for the reports?

Can I change the email address later?

Does the email address field support multiple addressees?

How do I find the Classic View?

What is the difference between running on a schedule and running with no user logged on?

What should I be aware of in order to properly set the Caching Option?

What if my files are in a folder of all mixed types and I only want certain types Protected in my account?

Is there any other way to do this same operation if there are several file types involved in the consideration?

Why can't I read the full filename in the Backup Mode on-screen display?

Can I change the session checklist without completely re-doing it?

What happens to my backed up files if I delete the local copy from the uploading computer?

What happens to my backed up files if I remove a selected and backup file from the session check list?

I selected my Outlook .pst file in the Wizard and it hasn't been backed up – why not?

How can I share a file?

How can I share a folder of files?

Can a Shared file recipient re-upload?

What if a common file on a server is accessed by many during a period, which version will be saved - or will all?

Why doesn't my SQL database get backed up even though it is in the session checklist?

How can I disable/enable the email backup reports?



How do I receive my username?

<TOP>

Is the username case sensitive?

No, username is not a case sensitive field, but password is case sensitive.

<TOP>

Is the password case sensitive?

<TOP>

Should I choose the “save the password” option at the login screen the AVCI.net Tech Team Remote Backup software presents when it starts?

<TOP>

Can I run multiple AVCI.net Tech Team Remote Backup accounts from one client computer?

<TOP>

How do I know what needs to be backed up?

<TOP>

How do I add folders and files to the list of what is backed up?

<TOP>

How can I find a file when I don’t know where to look for it?

<TOP>

Why can’t I see my Outlook .pst file?

<TOP>

Do I have to select each file for protection individually?

<TOP>

How do I set a schedule?

<TOP>

Once a schedule is set, how can I check it?

<TOP>

How can I re-set a schedule to another time?

<TOP>

What email address should I use for the reports?

<TOP>

Can I change the email address later?

<TOP>

Does the email address field support multiple addressees?

<TOP>

How do I find the Classic View?

<TOP>

What is the difference between running on a schedule and running with no user logged on?

<TOP>

What should I be aware of in order to properly set the Caching Option?

<TOP>

What if my files are in a folder of all mixed types and I only want certain types Protected in my account?

<TOP>

Is there any other way to do this same operation if there are several file types involved in the consideration?

<TOP>

Why can't I read the full filename in the Backup Mode on-screen display?

<TOP>

Can I change the session checklist without completely re-doing it?

<TOP>

What happens to my backed up files if I delete the local copy from the uploading computer?

<TOP>

What happens to my backed up files if I remove a selected and backup file from the session check list?

<TOP>

I selected my Outlook .pst file in the Wizard and it hasn't been backed up – why not?

<TOP>

How can I share a file?

To share a file/folder, you can use MyAccount facility which is available from our website (http://myaccount.managedoffsitebackup.net/). Log in to your account using your username and password and then select the “Online Recovery” link. There will be a list of machines from which you have done your backup so far, drill down to which files/folders you want to share and then select the “SHARE/RECOVER” link on the right of the table.

<TOP>

How can I share a folder of files?

To share a file/folder, you can use MyAccount facility which is available from our website (http://myaccount.managedoffsitebackup.net/). Log in to your account using your username and password and then select the “Online Recovery” link. There will be a list of machines from which you have done your backup so far, drill down to which files/folders you want to share and then select the “SHARE/RECOVER” link on the right of the table.

<TOP>

Can a Shared file recipient re-upload?

The file recipient can not re-upload the files/folders using the web facility. The recipient needs to log in to a SOS Account using AVCI.net Tech Team Remote Backup client software to upload the files/folders.

<TOP>

What if a common file on a server is accessed by many during a period, which version will be saved - or will all?

<TOP>

Why doesn't my SQL database get backed up even though it is in the session checklist?

<TOP>

How can I disable/enable the email backup reports?

<TOP>