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Can you
backup open files?
Yes,
our system provides full backup for open files.
Note that there are some files however that still should not be
backed up directly even though AVCI.net Tech Team Remote Backup does
support open files backup. Some examples of open files that cannot
be directly backed up by AVCI.net Tech Team Remote Backup are SQL,
Exchange, SAGE, Intuit, QuickBooks & Quicken and MYOB.
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How do I
know that my data is safe?
Safe from Loss:
Your data is backed up to AVCI.net Tech Team Remote Backup’s datacenters that are themselves backed up to a redundant site.
Unless the data is lost on the local drive and the data server and
the redundant server all at once, the data is always preserved.
Safe from
hacking: AVCI.net Tech Team Remote Backup three
layered encryption known as UltraSafe protects your data. Before the
data leaves the local drive, it is encrypted using 256 bit AES
encryption. AES is the US Dept. of Defense’s standard for
encryption. It is then compressed using a proprietary compression
tool. It is then sent via a 128 bit encrypted SSL link. Since the
session packets are only the digital differences of the changed
files from one day to another, they are unintelligible without the
original file. Upon arriving at the data center, the packet is
compared to the original file, encrypted yet again and filed away
under its version number and date stamp.
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How do I
know my data has been backed up?
When
your backup is running, there is an AVCI.net Tech Team Remote Backup
logo (blue icon with key) which toggles in your taskbar. You can
pull up the details of your currently running backup set by right
clicking on the icon and selecting ‘Show currently running backup’.
At the end of the data transfer you will be able to see the status
log of the backup process if the data was being transferred
successfully. Details on the Upload Agent provide you with an
indication on the files that were backed up. A blue icon next to
your file indicates that the file has been successfully uploaded to
our data center. If the back up process is still running, the icon
shows “orange” color. For unsuccessful backups, the icon shows red.
Note that this indication is at the file level, which means that in
a backup set, you can have files that are successfully backed up,
files still being backed up and files which are not being backed up.
We have the provision of delivering backup email reports after each
backup is performed. In the client software, in wizard view, you may
run “restore online” and recover your files to verify successful
upload to our data center. That is how you can test effectively if
the data has been transferred. You can also log in to My Account and
check for your files from there. A recover/share option is available
on the My Account page.
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What kind
of reporting is there?
AVCI.net Tech Team Remote Backup provides two types of reporting to
our customer on the status of their backup. They are:
1. While running a backup session, you can view the status of the
backup. The Upload Agent blinks in the taskbar when a backup
session is active. You can right click on the icon and select ‘show
currently running backup’. A yellow icon next to your file indicates
it is still performing backup. A blue icon indicates that backup has
finished successfully.
2. You can request for email reports to be sent to one or multiple
email addresses. In the Wizard View, you can set up your Email
Backup report on Step 3 of setting up your backup. Multiple Email
addresses can be entered by separating them with a comma. In the
Classic View, which can be accessed by through the ‘Advanced’
dropdown list on the top right corner of the Client Software window,
you can navigate to the Options tab and Email Backup Reports to
provide an email address. Backup history is also available under the
Classic View -> Options -> Backup History.
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How long
will it take to backup my data?
The
time it takes to complete the backup process, depends on several
factors that are mentioned below:
• How many files are involved in the backup process
• The total size of the files to be backed up.
• The speed of the internet connection.
• The types of files that are being backed up – related to
compressibility, i.e., some files like word documents compress
better than others.
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What
windows platforms do you support?
We
support all windows platform where .NET 1.1 is supported. To be very
clear, our product, thus, supports all Windows 2000 or later
versions. We do not support Linux/Unix OS, and Mac OS.
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Can I
schedule my backup?
You can
schedule your backup on an hourly, daily, weekly or monthly basis.
You can also reconfigure your scheduled backup at any time. You can
specify scheduled backup for a standalone PC or a PC in a network.
For a PC in a network environment, backup can take place even if no
Windows user is logged in to the machine at the time the backup is
scheduled to run.
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What
certification do your datacenters have?
AVCI.net Tech Team Remote Backup datacenters are located in
Australia, England, India and the USA. All the datacenters are
certified Tier 4 and SAS 70 compliant.
Tier 4 data center is considered as most robust and less prone to
failures. Tier 4 is designed to host mission critical servers and
computer systems, with fully redundant subsystems (cooling, power,
network links, storage etc) and compartmentalized security zones
controlled by biometric access controls methods.
• Redundant capacity components
• Dual-powered equipments and multiple uplinks
• All components are fully fault-tolerant and dual-powered including
uplinks, storage, chillers, HVAC systems, servers, etc.
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I can go and buy a NAS
(Network
Attached Storage)
and backup everything, why are you better?
Locally
based backups are quick for backup and restores and AVCI.net Tech Team Remote Backup software is able to do that as well through its
Local Backup function. However local backup without having redundant
hard drives and offsite storage only provides a STORAGE service and
NOT a true BACKUP service. You may be able to store your data in the
NAS but if anything were to happen locally to the data (disaster,
media corruption, etc.); you will not be able to retrieve the data
as compared to AVCI.net Tech Team Remote Backup. For a backup to be
classified as satisfactory and sufficient backup, the facility must
be able to provide automatic backup, offsite storage and be able to
keep a fully versioned history of files in the backup.
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Can your
program run when idle?
If the
definition of ‘run when idle’ means the computer is in the state of
Stand By or Hibernation mode, then the answer will depend on the
capability of that computer installation platform as to whether it
can wake itself up from those states for a scheduled AVCI.net Tech Team Remote Backup event to occur. AVCI.net Tech Team Remote Backup
utilizes the Windows Task Scheduler services. You can edit the
Windows Task Scheduler for AVCI.net Tech Team Remote Backup by
following steps below after creating a scheduled backup from
AVCI.net Tech Team Remote Backup client software.
a) Navigate to Start -> Program Files -> Accessories -> System Tools
-> Scheduled Tasks
b) Right Click on the AVCI.net Tech Team Remote Backup Online Backup
icon
c) On the task tab, set the Windows Account password.
d) On the settings tab, check “Wake the computer to run this task”.
